Legal

Terms of Service

Last updated: June 5, 2026

1. The service

Proxe provides a building-based borrowing service for residents of enrolled buildings. Items in our inventory are owned by Proxe Technologies LLC and made available to residents to borrow for short, defined periods. We deliver items to your door or your building's package room and collect them on return.

2. Your responsibilities

By reserving an item you agree to:

  • Return the item by 2:00 PM on the agreed-upon end date.
  • Return the item in the same condition you received it, allowing for normal wear from intended use.
  • Leave the item at the location you selected (your door or the package room) for our collection.
  • Maintain a valid payment method on file for the duration of your reservation.

Account Security and Shared Devices. You are responsible for maintaining the security and confidentiality of your account and any information accessible through it. When you access Proxe on a shared, public, or borrowed device, you must sign out at the end of each session. Failing to log out may allow others to view or use your account and personal information. You are responsible for all activity that occurs under your account, including activity resulting from your failure to log out of a device.

Proxe is not liable for any loss, damage, or unauthorized access to your information arising from your failure to secure your account, your credentials, or any device you use to access the Service. To the maximum extent permitted by law, you assume all risk associated with leaving an account logged in on a device you do not control.

Item Images. Cover photos shown on item listings are AI-generated (created with Google Gemini) and are illustrative only — they may not exactly reflect the actual item, its condition, brand, or appearance. The photos on each item's detail page are accurate representations of the specific item you are reserving. Please rely on the item detail page images, not the cover photo, when making a reservation.

Return of Items. You must return each reserved item by the end of its reservation period in the same condition in which you received it. If you fail to return an item, return it damaged, or do not return it within the required timeframe, you remain responsible for the item and any associated charges, including its full replacement cost. Proxe reserves the right to pursue any available remedies, including legal action and referral to collections or law enforcement, to recover unreturned items or their value.

3. Deposit holds

For most reservations, Proxe places a refundable deposit hold on your saved payment method before delivery. The hold is an authorization, not a charge — funds remain in your account and are released back to your card automatically when the item is returned in its expected condition. Specific deposit amounts are shown on each item's page before you reserve.

Some borrowers qualify for deposit-free reservations through welcome promos or completed-borrow rewards. Even when no deposit is held, a valid payment method is still required on file for late fees and damage charges.

4. Late fees

Items are due by 2:00 PM on the end date you selected. We extend a two-hour grace period until 4:00 PM. After 4:00 PM on the due date, a late fee of $20 per day is charged automatically to your saved payment method. Charges continue daily until the item is returned and we confirm collection.

5. Damage

If an item is returned damaged beyond normal wear, Proxe may capture some or all of the deposit hold to cover repair or replacement. We'll notify you in writing with an explanation and supporting photos before any capture. If the damage exceeds the deposit, the remainder may be charged to your saved payment method.

6. Cancellation

You may cancel a reservation through your Manage Requests page before the item is delivered. If a deposit hold has been placed, it's released back to your card during cancellation. Once an item has been delivered to you, you must return it through the normal return flow rather than cancelling.

7. Disclaimer of warranties; “as-is” provision

ALL ITEMS LISTED, SHARED, LENT, BORROWED, RENTED, OR SOLD THROUGH THE PROXE PLATFORM ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. PROXE TECHNOLOGIES LLC SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Proxe does not inspect, verify, test, certify, endorse, or guarantee the safety, quality, functionality, legality, condition, or fitness of any item listed on the platform.

Users acknowledge and agree that:

  • (a) Borrowers assume all risk associated with borrowing, renting, using, possessing, or transporting any item obtained through the platform.
  • (b) Proxe owns and maintains the items in its inventory. However, Proxe does not guarantee that any item will be free from defects, wear, or malfunction. Items are provided for short-term personal use only.
  • (c) Any condition assessments, AI-generated item descriptions, suggested pricing, or other automated outputs provided by the platform are for informational purposes only and do not constitute a guarantee, warranty, or representation by Proxe regarding any item.
  • (d) Users are solely responsible for determining the suitability, safety, and legality of any item they list, borrow, rent, or purchase.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY WAIVE ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, REGARDING THE PLATFORM AND ANY ITEMS OBTAINED THROUGH IT.

8. Assumption of risk

You acknowledge that using the Proxe platform involves inherent risks, including but not limited to:

  • (a) The risk of property damage, loss, or theft of items.
  • (b) The risk of personal injury or property damage arising from the use, malfunction, or condition of items.
  • (c) The risk of disputes between users regarding item condition, return timing, or deposit amounts.
  • (d) The risk of inaccurate item descriptions or misrepresentation by other users.
  • (e) The risk of items being recalled, defective, counterfeit, or otherwise unsafe.

You voluntarily assume all such risks, whether known or unknown, even if arising from the negligence of other users or third parties, and assume full responsibility for your participation in any transaction facilitated through the platform.

9. Limitation of liability

Proxe's liability for any claim arising out of these Terms or your use of the service is limited to the total amount you paid to Proxe in the twelve months preceding the claim. To the maximum extent permitted by law, Proxe is not liable for indirect, incidental, consequential, special, or punitive damages.

10. Indemnification and hold harmless

You agree to indemnify, defend, and hold harmless Proxe Technologies LLC, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

  • (a) Your use of the Proxe platform or any item obtained through it.
  • (b) Any item you list, lend, share, rent, or sell through the platform.
  • (c) Your violation of these Terms of Service, any applicable law, or the rights of any third party.
  • (d) Any dispute between you and another user of the platform.
  • (e) Any bodily injury, death, or property damage arising from or related to any item.
  • (f) Any content, photos, descriptions, or other information you submit to the platform.

This indemnification obligation will survive the termination of your account and these Terms of Service.

11. Dispute resolution, binding arbitration, and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Agreement to Arbitrate: You and Proxe Technologies LLC agree that any dispute will be resolved exclusively through final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules. Arbitration shall take place in Santa Clara County, California.

CLASS ACTION WAIVER: YOU AND PROXE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

JURY TRIAL WAIVER: YOU AND PROXE EACH WAIVE THE RIGHT TO A JURY TRIAL.

Opt-Out Right: You may opt out within 30 days of first accepting these Terms by sending written notice to support@proxeapp.com.

Severability: If any portion of this section is found unenforceable, the remainder shall continue to apply.

12. Governing law

These Terms shall be governed by and construed in accordance with the laws of the State of California. Any legal action shall be brought exclusively in Santa Clara County, California courts.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice before they take effect. Continued use of the service after a change constitutes acceptance of the updated Terms.

14. Agreement

By using Proxe, you agree to these terms. If you have questions, reach us at support@proxeapp.com.